Frequently asked questions

A question ? Take a look at our list of frequently asked questions, and you might just find the answer you're looking for...
Didn't find what you were looking for? Please contact us!
15 results
Sort :

    Are there any additional charges when booking ?

    The application fee of an amount of 15 €, the tourist tax whose amount depends on the classification of the apartment (payable for people over 18 years), and the optional cancellation insurance (4.5% of the total amount of the stay), A deposit (deposit) will be requested on site by the host  

    Can I pay in installments without any charge?

    Yes, we offer payment in 3 times free of charge.

    How can I provide an opinion on my stay in Serre Chevalier ?

    24 hours after your departure, you will receive a questionnaire by email to leave your opinion on your stay. We thank you to complete the form to help us progress !

    How do I get my apartment keys?

    The owner or his local representative, the estate agency or the residence on site will give you the keys of your accommodation. It recommended to contact the host a few days before your arrival to arrange an appointment. The modalities (hours and address are indicated in your contract).

    Should I bring bed linen or towels for the accommodation ?

    When you book, you will have all the information in the description to know if linen is provided. Otherwise, we offer them as additional services.

    What if I arrive late ?

    You must inform your host to know the terms of delivery of keys. In your contract, you will find the precise details of the host. Attention, if the host is a professional (estate agency, tourist residence...)  please check its opening hours.

    What is the classification of self-catering accommodation in stars?

    Furnished apartments are classified according to the national referential with more than 100 criteria. The categories from 1 to 5 stars guarantee comfort and service.

    What is the pet policy in the accommodation in Serre Chevalier Briançon ?

    Some hosts accept them, others do not… the information will be indicated in the description when you book. Select the criterion "Pets allowed" if you want to come with an animal

    What payment options are accepted ?

    Credit card (secure transaction), Bank transfer

    What types of accommodation are available in Serre Chevalier ?

    All types of accommodation: self-catering accommodation, studio, apartment, luxury chalet, hotels, etc.

    When do I receive my rental agreement ?

    You will receive by email your booking contract once you have paid;

    When should I pay my booking deposit?

    The deposit (30% of the total amount) must be paid within 4 days to confirm your reservation.

    When to pay the balance of my booking ?

    The balance must be paid 30 days before your arrival.

    Where should I apply to reserve accommodation in Serre Chevalier?

    It’s easy with our booking service. With just a few clicks, book an apartment, studio, chalet or hotel stay. Guaranteed service and follow-up with privileged contacts.

    Why book with us ?

    Our team has a perfect knowledge of the destination and its accommodation. We can advise you accurately according to your requests. In addition, you can benefit from negotiated rates thanks to our close collaboration with professionals in the valley.